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Policies

Shipping.

Where we post, when your decal leaves us, and what to do if a parcel goes astray.

Last updated [date this takes effect]

The short version

$15
Flat rate, anywhere in Australia.
Free
On orders of $50 or more.
1–3 days
To cut by hand and post. [confirm]
Australia
Australian addresses only, for now.

Where we ship.

For now, I Love Me More ships Australia-wide.

We'd love to send a little self-love further afield in the future. If you're overseas and would like to order, get in touch at hello.ilovememore@gmail.com and we'll let you know when international shipping becomes available.

Shipping costs.

We offer both tracked and untracked Australia Post shipping. Available shipping options and their cost will be shown at checkout before you complete your order.

Standard Untracked — [TBC: $X.XX]
A lower-cost option for orders where tracking isn't required. Tracking updates aren't available with this option.

Standard Tracked — [TBC: $X.XX]
Includes Australia Post tracking so you can follow your order on its way to you.

Free shipping is available on Australian orders over $50.

You'll just need to decide whether your free shipping over $50 is tracked or untracked. I would specify that here once you've decided.

When your order is sent.

Orders are carefully packed and dispatched from Melbourne, Victoria within 1–3 business days.

Once your order has been dispatched, Australia Post's current estimated delivery times for regular letters are:

  • Within Victoria: approximately 3–5 business days
  • Interstate: approximately 4–7 business days

These timeframes are estimates and begin from the date your order is dispatched. Occasionally, delivery may take a little longer due to delays within the postal network.Australia Post

If you've selected tracked shipping, you'll receive tracking details once your order is on its way.

If you've selected untracked shipping, tracking updates aren't available once your order has been dispatched.

If your order hasn't arrived.

We send your order to the delivery address provided at checkout and can't redirect it once it has been dispatched, so please double-check your address before placing your order.

If you selected tracked shipping and your order hasn't arrived within the expected timeframe, please check your Australia Post tracking first. If something doesn't look right, contact us at hello.ilovememore@gmail.com with your order details and we'll be happy to help.

If you selected untracked shipping, we won't be able to track the location of your order once it has been dispatched. If it hasn't arrived after allowing a reasonable amount of time beyond the estimated delivery window, please contact us and we'll work with you to determine the next steps.

If your order arrives damaged.

If your order arrives damaged or there's something wrong with it, please contact us at hello.ilovememore@gmail.com with your order details and, where possible, a photograph showing the issue.

We'll work with you to provide an appropriate solution in accordance with your rights under Australian Consumer Law.

Nothing in this shipping policy limits any rights you may have under Australian Consumer Law.

Questions?

Just ask.

If your situation isn't covered here, tell us what's happened and we'll work it out with you. We reply within [1–2 business days].

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